At Luxe Living Innovations, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
– The item must be unused and in the same condition that you received it.
– The item must be in the original packaging.
– The return must be initiated within 30 days of the purchase date.
– Proof of purchase, such as a receipt or order confirmation, must be provided.
2. Non-Returnable Items
Certain items are non-returnable, including:
– Gift cards.
– Downloadable software products.
– Items that have been customized or personalized.
– Items marked as final sale or non-returnable.
3. Return Process
To initiate a return, please follow these steps:
1. Contact Us: Email us at [info@luxelivinginnovations.com] or call us at [917533062640] to request a return authorization. Please include your order number and the reason for the return.
2. Prepare Your Item: Ensure the item is securely packaged in its original packaging, including all accessories, manuals, and documentation.
3. Ship Your Item: We will provide you with a return shipping label. Affix the label to the package and drop it off at your nearest shipping location.
Please note that return shipping costs may be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
5. Exchanges
If you need to exchange an item for the same product due to a defect or damage, please contact us at [info@luxelivinginnovations.com] or [+917533062640]. We will arrange for a replacement item to be sent to you at no additional cost.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us immediately at [info@luxelivinginnovations.com] or [+917533062640] with details and photos of the defect or damage. We will provide instructions on how to return the item and ensure a replacement is sent promptly.
7. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as there may be processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [info@luxelivinginnovations.com] or [+917533062640].
8. International Returns
For international orders, the customer is responsible for return shipping costs, and the original shipping fee is non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our return policy, please contact us at:
– Email: info@luxelivinginnovations.com
– Phone: +917533062640, 9650603413
– Address: C-90, Sector 1, Bawana Industrial Area, DSIIDC, Delhi 110039
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This return policy ensures transparency and clarity, helping customers understand their rights and the procedures for returning products. It covers all essential aspects, from eligibility and process to refunds and exchanges.